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Financial Hardship Assistance

At Railways Credit Union we understand that life can take unexpected turns, such as illness, relationship breakdown or unemployment. Whatever the case, RCU can offer financial hardship assistance to members facing these difficulties.
We have developed policies and processes to assist members who are experiencing hardship. If you are having difficulty meeting your financial commitments please contact our Credit Control Team as soon as possible – not only will acting quickly help you get back on track faster, it will also help manage the stress that goes with worrying about your finances. 
Contact us on 1300 362 216
Mail GPO Box 648 Brisbane QLD 4001
Fax 07 3221 1672
We may request you complete a Statement of Financial Position.
Please note we may require additional information such as payslips, bank statements, medical certificates, written confirmation of arrangements with other creditors or letter from Centrelink.
If you happen to have CGU Essential Cover Loan Repayment Insurance please contact CGU to make a claim 131 532
For further assistance relating to Financial Problems please visit -


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